Las Vegas Harley-Davidson

In the event that you need to communicate a special request regarding your order, there is a section on the order form where you can communicate any comments relative to the order. For example, withhold price tags, Gift Message, etc. You may contact the Customer Service Department toll-free at 1-877-571-7174 extension 1107 to confirm your request.

Shipping Methods and Costs

48 Contiguous United States
Alaska or Hawaii
Miliatry APO/FPO Addresses

Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping method will be available. We ship using USPS or UPS in the continental United States. Each shipping method has its own restrictions and charges that will be applied to your order. Additional shipping and handling charges may be necessary for oversize/overweight items.

Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout. These fees do not necessarily soley represent UPS rates and may include handling charges levied by Las Vegas Harley-Davidson.

It is the purchaser’s responsibility to verify part fitment information. No refunds will be issued due to incorrect fitment. It is the purchaser’s responsibility to check all laws to verify legality of product purchased. No refunds will be issued due to illegality of purchased product. Hazardous materials are not able to be shipped. These include batteries, aerosol cans, paint, oil, etc. Orders for these items may put your order on suspension, or subject the order to cancellation.

Generally, you will have the option of upgrading your shipping method for faster delivery. Depending on the shipping service to the designated area, this is possible in most cases. To facilitate a Rush Order, the merchandise must be in stock and your order approved by the credit issuing account.

It is our objective that your order arrives safely and secure. You will be provided with a Delivery Confirmation number by e-mail. Orders may be shipped with a signature confirmation. You have the option to waive this requirement.

48 Contiguous United States

2 to 3 Day, (USPS Priority Mail)
You can expect delivery within 2-3 business days using USPS Priority Mail. Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Overnight (Express Mail)
You can expect overnight delivery to most locations. Delivery to mailboxes and P.O. Boxes. Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Standard, (UPS Ground)
You can expect delivery within between 3-5 days using UPS Ground. Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Two Day Air, (UPS 2nd Day Air)
You can expect delivery by the end of the second business day using UPS. Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Next Day Air, (UPS Next Dair Air Option)
You can expect delivery by the next business day to all 50 states with some limitations in Alaska and Hawaii. Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Signature Confirmation is available at an additional fee. With Signature Confirmation service from USPS, you get the date, zip code, and time your package was delivered. If delivery was attempted you will get the date and time of attempted delivery. You can access this information from the USPS at www.usps.com. Signature Confirmation is available for Priority Mail shipping.

With Signature Confirmation service from UPS, UPS will obtain the recipient's signature and provide you with a printed copy. You may also view the recipient's signature online at www.ups.com.

Alaska or Hawaii
Same as above with some limitations to Alaska and Hawaii.

Miliatry APO/FPO Addresses

Las Vegas Harley-Davidson is pleased to support our troops, and to make a broader range of products than ever available to them wherever they may be stationed.

APO and FPO Shipping Address Instructions (see examples below)

Special Characters - Do not use special characters or punctuation (such as %, &, ', -, ?, !, etc.) when entering your address.

For Army, Navy and Marines: Enter Unit Number and Box Number in the "Address" field.
For Air Force: Enter PSC Number and Box Number.
In the "Address Line 2", enter optional military command or organizationname (e.g. USAG J or 2/566 Postal Co.).
In the "City" field, enter APO or FPO.
Please note: Our fulfillment partners cannot ship to city codes other than APO or FPO for military shipments. Entering a city other than APO or FPO will result in delays in your order being processed, or potentially cancelled. Only enter the city and not a combination of city and state in this field. This will also result in delays/cancellation of your order. (Incorrect: APO AE, AE) Please review your entry for accuracy.
On the "State" line, select one of the following:
AE - Armed Forces Europe, Middle East, Africa and Canada
AA - Armed Forces Americas
AP - Armed Forces Pacific
On the "Zip/Postal Code" line, enter the 5-digit ZIP code for the military unit. Your military ZIP code must start with a 0 or 9. Any other zip codes in combination with AE, AA or AP will result in processing delays/cancellation of your order. Your billing address ZIP code (or home address code) cannot be used in place of your military ZIP code.
On the "Country" line, use the default choice of USA.
In the "Phone" field, we suggest entering the phone number of a family member or friend who is stateside (the field does not accept international numbers).

International Orders

Additional shipping charges will be added to international orders. Charges will be based on the weight & overall dimensions of the package. Additional insurance fees may apply based on the value of the order. These charges are specific to the destination of the country. Las Vegas Harley-Davidson is not responsible for any delay incurred by the Customs Declaration Department.

Free Shipping Terms & Conditions

We offer free shipping on orders totaling $300 or more that are shipped only within the United States. This includes orders shipped to APO addresses.

Special Order/Out of Stock Items

While we make every effort to maintain a level of inventory to meet your requests for merchandise, an item may be out of stock at the time your order is received. Every attempt will be made to accommodate your request. If the item is still available from the vendor or our corporate distribution center, it will be special ordered for you. The turnaround time for special orders is generally 7-10 business days. You will be notified by e-mail or phone by the Customer Service Department. You have the option to substitute another item or cancel the original request. There are no extra charges for any item that is special ordered unless a request is made for expedited shipping. This can be discussed at the time the Customer Service Department contacts you.

Occasionally, a special ordered item may be placed on Backorder and a longer turnaround time will be assigned to the delivery date. You will have the opportunity to cancel your order if desired. If an item becomes obsolete and is therefore no longer available for ordering, you will be advised in advance and a refund will be applied to your credit card account.

Returns

What is the return or exchange policy?

If an order is incorrect, you must contact the customer service department to resolve the error. At that time, it will be determined whether an exchange or refund will be processed. It is the purchaser’s responsibility to verify part fitment information. No refunds will be issued due to incorrect fitment. It is the purchaser’s responsibility to check all laws to verify legality of product purchased. No refunds will be issued due to illegality of purchased product.

Return Shipping: Return items via prepaid USPS or UPS. It is recommended that your shipment is insured for the full value of the purchase. Use original packaging. We are not responsible for packages lost during return shipping. Enclose a copy of your packing list or email invoice along with detailed instructions.

Send exchanges and/or refunds to:

Customer Service Department
Las Vegas Harley-Davidson
2605 S. Eastern Avenue, Ste. 100
Las Vegas, NV 89169

Sales Tax

As required, we must charge sales tax for orders delivered to the states of Nevada and Utah.

Bank Wire Transfers

In the event that Las Vegas Harley-Davidson requests a payment be made by wire transfer, the Customer Service Department will contact you and provide the information for the procedure to follow. The issuing bank will charge a fee for this transaction. The amount of the fee is determined by your bank and will be a separate charge from the purchase price. Such transactions generally are completed within 7 business days.

Customer Loyalty Rewards Program

Earn Rewards Plus points for every dollar spent on MotorClothes® merchandise & collectibles, parts, accessories, regular priced and sale merchandise at Las Vegas Harley-Davidson.

Earn Bonus Rewards Plus Points on special reward days and at our events. Rewards Plus points are redeemable, same as cash only at Las Vegas Harley-Davidson. The higher rewards level you reach, the more you save.

For specific questions about the Loyalty Rewards Program, please call 1-877-571-7174.