While we make every effort to maintain a level of inventory to meet your requests for merchandise, an item may be out of stock at the time your order is received. Every attempt will be made to accommodate your request. If the item is still available from the vendor or our corporate distribution center, it will be special ordered for you. Expedited shipping is an option to the customer at an additional cost. For more information, contact us at 877-571-7174. The turnaround time for special orders is generally 7-10 business days. You will be notified by e-mail or phone by the Customer Service Department. You have the option to substitute another item or cancel the original request. There are no extra charges for any item that is special ordered unless a request is made for expedited shipping. This can be discussed at the time the Customer Service Department contacts you.

Occasionally, a special ordered item may be placed on Backorder and a longer turnaround time will be assigned to the delivery date. You will have the opportunity to cancel your order if desired. If an item becomes obsolete and is therefore no longer available for ordering, you will be advised in advance and a refund will be applied to your credit card account.

Due to a change in the Harley-Davidson Motor Company policy and regulations, effective August 1, 2011, Las Vegas Harley-Davidson will no longer be allowed to ship any Harley-Davidson Genuine Motor Parts, Genuine Motor Accessories (including Screamin’ Eagle) and MotorClothes products, internationally. However, the sale and shipment of Harley-Davidson Genuine Motor Parts, Genuine Motor Accessories (including Screamin’ Eagle) and MotorClothes products to a military customer temporarily stationed overseas for the customer’s personal use, using an APO or FPO address, is not prohibited. Shipments to freight forwarders and to addresses the dealership knows is not the purchasers’ actual address will be in violation of this policy. We encourage you to contact your local Harley-Davidson dealer to purchase any of the above items mentioned.

Las Vegas Harley-Davidson will continue to ship orders internationally for official licensed Harley-Davidson® merchandise, including but not limited to Las Vegas Harley-Davidson dealer t-shirts, souvenirs and collectibles.

We apologize for this inconvenience and we appreciate your interest in Las Vegas Harley-Davidson.

Sincerely,

Customer Service Department
Las Vegas Harley-Davidson
2605 S. Eastern Avenue, Ste. 100
Las Vegas, NV 89169
Email: customerservice@lvhd.com
Phone: 1-877-571-7174, extension 1107